Back to Portal

Privacy Policy

1. Introduction

This Privacy Policy explains how HijaMarket Ltd ("Company", "we", "us") collects, uses, and protects your personal information when you use our trading services. We are committed to protecting your privacy in accordance with applicable data protection laws.

2. Information We Collect

We collect the following types of personal information:

• Identity data: Name, date of birth, national ID / passport number
• Contact data: Email address, phone number, residential address
• Financial data: Bank account details, payment card information, transaction history
• Technical data: IP address, browser type, device identifiers, login times
• Usage data: Trading activity, platform interactions, preferences
• KYC documents: Government-issued identity documents, proof of address

3. How We Use Your Information

We use your personal information to:

• Open and manage your trading account
• Process deposits, withdrawals, and trades
• Comply with legal and regulatory obligations (KYC/AML)
• Communicate with you about your account and our services
• Prevent fraud and ensure platform security
• Improve our services and develop new products
• Send marketing communications (where you have consented)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: Processing necessary to provide our services
• Legal obligation: Compliance with AML, KYC, and financial regulations
• Legitimate interests: Fraud prevention, security, and business operations
• Consent: Marketing communications and optional data processing

5. Data Sharing

We may share your personal information with:

• Regulatory authorities as required by law
• Payment service providers to process transactions
• Identity verification and KYC service providers
• Our technology and infrastructure partners under data processing agreements

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as your account remains active and for a minimum of 5 years after account closure, in compliance with financial regulations. KYC documents may be retained for longer periods as required by law.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing
• Request portability of your data
• Withdraw consent at any time where processing is consent-based

8. Cookies

We use essential cookies to maintain your session and keep you logged in. By using our platform, you consent to the use of these session cookies. We do not use third-party tracking or advertising cookies.

9. Security

We implement industry-standard technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments.

10. Contact

To exercise your rights or for questions about this Privacy Policy, please contact our Data Protection team through the client portal support system.